Returns and refunds

Returns

You have 30 days from the day your order is delivered to request a return. To qualify, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at aetheltechstore@gmail.com with your order number. If your return is accepted, we'll send you instructions on where and how to send it. Items sent back without first asking us won't be accepted.

Damaged, defective or wrong items

If your item arrives damaged or defective, or it isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send you a replacement or a full refund at no cost to you. In most cases you won't need to send the item back.

Return shipping

For damaged, defective or wrong items, you don't pay anything. For all other returns, you pay the return shipping and it isn't refundable. There is no restocking fee.

Exceptions

We can't accept returns on items that have been used, damaged after delivery, or are missing parts or packaging. Sale items and gift cards can't be returned. If you're not sure whether your item qualifies, just email us.

Cancellations

You can cancel an order within 12 hours of placing it by emailing aetheltechstore@gmail.com. After that, it may have already shipped and can't be cancelled, but you can still return it under this policy.

Refunds

After we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.